Question 1

How do I schedule an appointment?

Accepted Answer

You can simply call us at (949) 804-5740 or make a request for a callback.

Question 2

What should I expect during the service visit?

Accepted Answer

Our technician will inspect your appliance, provide a quote, and advise you on next steps.

Question 3

Are you fully licensed and insured?

Accepted Answer

Yes, we are.

Question 4

What areas do you cover?

Accepted Answer

All around Orange County.

Question 5

What brands do you service?

Accepted Answer

Sub-Zero, DCS, Thermador, Gaggenau, Wolf, Cove, GE, Viking, Speed Queen, Electrolux, Frigidaire, Kenmore, KitchenAid, Maytag, Whirlpool, Amana, Samsung, LG, Jenn-Air, Bosch, GE Monogram, Miele, Fisher & Paykel.

Question 6

How many years in business?

Accepted Answer

We have been in business for many years. All our techs have 3+ years of experience.

Question 7

Is it a family-owned business?

Accepted Answer

Yes, it is.

Question 8

Am I calling a big company?

Accepted Answer

We are not a big company. Our team has multiple technicians and a receptionist.

Question 9

How much is the diagnostic & repair cost?

Accepted Answer

The diagnostic fee is $85, which will be waived when you proceed with the repair.

Question 10

How long does it take to repair my appliance?

Accepted Answer

It depends on part availability. We carry many common parts in our trucks or source them from local suppliers. For major repairs, parts may need to be picked up from the supplier or ordered.

Question 11

Do I have time to think about the repair and get back to you?

Accepted Answer

Yes. The quote is valid for 30 days. The diagnostic fee you pay is applied toward the final bill—you only pay the balance.

Question 12

Will I be charged for diagnostics if the part is no longer available from suppliers?

Accepted Answer

Yes. We cannot control when suppliers discontinue parts.

Question 13

Do you take deposits?

Accepted Answer

Yes, we do.

Question 14

Do you charge sales tax on parts?

Accepted Answer

Yes. For most zip codes in Orange County the sales tax is 7.75%.

Question 15

Where do you get the parts?

Accepted Answer

Most of our parts come from local dealers. We use only OEM parts.

Question 16

What is the average warranty on the parts?

Accepted Answer

For most parts it is 90 days. Some repairs carry up to 1 year warranty.

Question 17

How much is the labor?

Accepted Answer

It depends on the repair. Average labor rate is in the $165–250 range.

Question 18

Do you charge hourly?

Accepted Answer

No, we do not.

Question 19

Do you provide warranty repairs?

Accepted Answer

We do not. If the appliance is under manufacturer warranty, we recommend calling the dealer or an authorized service provider.

Question 20

Do you work on new appliances under 2 years old?

Accepted Answer

We do not. We recommend contacting the manufacturer for warranty service.

Question 21

Do you provide installation services?

Accepted Answer

We do not.

Question 22

If I have the part, would you install it?

Accepted Answer

Unfortunately no. We cannot provide a warranty for customer-supplied parts.

Question 23

Can I bring my appliance to the shop?

Accepted Answer

We provide only in-home services.

Question 24

What appliances do you not service?

Accepted Answer

Hoods, downdrafts, antique appliances, trash compactors, mixers, sewing machines, coffee makers, and vacuum cleaners.

Question 25

How long does it take to get parts if they're not in stock?

Accepted Answer

Depending on the supplier, usually 2–5 business days.

Question 26

What are your business hours?

Accepted Answer

Scheduling and service hours: Monday–Friday 8:00 am–9:00 pm, Saturday–Sunday 9:00 am–6:00 pm.

Question 27

What payment methods do you accept?

Accepted Answer

Check, credit card (3.6% processing fee), cash, Apple Pay, Venmo (2.5% processing fee), and Zelle.

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